Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return or refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase as well as pictures of the product (if damaged) sent to info@raincitydistillery.ca.
Refunds (If Applicable):
If your product is damaged:
Once your email is received and photo/order is verified, if approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 business days.
If you’re returning a product:
All returns can be sent to the distillery: 8-38918 Progress Way, Squamish, BC V8B 0K7 Canada. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late Or Missing Refunds (If Applicable):
If you haven’t received a refund yet, please check your credit card statement or contact your credit card company. If your method of payment is paypal, please check your paypal balance or contact paypal.
There is often some processing time before a refund is posted. If you’ve gone 45 days without having received your refund, please contact us at info@rainictydistillery.ca.
Exchanges (If Applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@raincitydistillery.ca and send your item to: 8-38918 Progress Way, Squamish, BC V8B 0K7 Canada.
Shipping
To return your product, you should mail your product to: 8-38918 Progress Way, Squamish, BC V8B 0K7 Canada.
You are responsible for paying for shipping when returning your product.
If a request for an exchange has been placed, you will need to bear the cost of shipping the returned product, as well as shipping the exchanged product.
If you are shipping over $50 worth of items, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If a refund is requested for returned products, please note that shipping costs will be deducted from the refunded amount since shipping costs are non-refundable.
By using this website, you agree to our use of cookies. We use cookies to ensure you don’t have to tell us your age every time you visit a page.
This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
Cookie
Duration
Description
cookielawinfo-checkbox-analytics
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional
11 months
The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy
11 months
The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.