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Return Policies

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

 

To be eligible for a return or refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To complete your return, we require a receipt or proof of purchase as well as pictures of the product (if damaged) sent to info@raincitydistillery.ca.

Refunds (If Applicable):

If your product is damaged: 

Once your email is received and photo/order is verified, if approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 business days.

 

If you’re returning a product: 

All returns can be sent to the distillery: 8-38918 Progress Way, Squamish, BC V8B 0K7 Canada. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late Or Missing Refunds (If Applicable):

If you haven’t received a refund yet, please check your credit card statement or contact your credit card company. If your method of payment is paypal, please check your paypal balance or contact paypal.

There is often some processing time before a refund is posted. If you’ve gone 45 days without having received your refund, please contact us at info@rainictydistillery.ca.

Exchanges (If Applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@raincitydistillery.ca and send your item to: 8-38918 Progress Way, Squamish, BC V8B 0K7 Canada.

Shipping

To return your product, you should mail your product to: 8-38918 Progress Way, Squamish, BC V8B 0K7 Canada.

You are responsible for paying for shipping when returning your product.

If a request for an exchange has been placed, you will need to bear the cost of shipping the returned product, as well as shipping the exchanged product.

 

If you are shipping over $50 worth of items, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If a refund is requested for returned products, please note that shipping costs will be deducted from the refunded amount since shipping costs are non-refundable.